Introduction
At Justvy Global Innovations LLP, our top priority is the satisfaction of our clients. We understand that, despite our best efforts to deliver quality IT products and services, there may be circumstances where a refund request is warranted. This Refund Policy is designed to clearly outline the conditions and processes under which refunds may be issued, particularly for our IT products and services, including but not limited to payment gateway integration, software development, cloud solutions, and more.
Eligibility for Refunds
Refunds at Justvy Global Innovations LLP are not issued lightly, and we make every effort to resolve issues to our clients' satisfaction before considering a refund. However, we recognize that there are specific situations where a refund may be the appropriate course of action. This section outlines the criteria for refund eligibility to ensure fairness and transparency in our business dealings.
One of the primary criteria for refund eligibility is when the service or product delivered does not meet the specifications agreed upon in the project contract or the defined scope of work. For instance, if a client has contracted us to develop a specific software application with particular functionalities, and the final product deviates significantly from these agreed-upon functionalities, a refund may be warranted.
However, it is important to note that minor deviations or changes that were approved during the development process may not qualify for a refund. The determination of whether the delivered service or product meets the agreed-upon specifications will be based on documented communication, project contracts, and mutual agreements.
At Justvy Global Innovations LLP, we pride ourselves on providing robust and reliable IT solutions. However, in the rare event that a technical issue arises and persists beyond our control, we will make every effort to resolve it within a reasonable timeframe. Should we be unable to resolve the issue within 15 business days after receiving a formal request from the client, the client may be eligible for a refund.
This clause applies to issues that significantly impair the functionality of the product or service, rendering it unusable or severely limiting its intended use. Our team will thoroughly investigate and document all efforts made to resolve the issue before approving a refund.
In some cases, customers may inadvertently make duplicate payments or incorrect transactions. Justvy Global Innovations LLP is committed to addressing these situations promptly. If a client identifies a duplicate payment or an incorrect transaction, they should notify us immediately. Upon verification, we will process a refund for the duplicate or incorrect amount without delay.
Non-Refundable Items
Once a product or service has been fully delivered and accepted by the client, it is generally considered non-refundable. Acceptance is usually documented through written confirmation, acceptance of deliverables, or any other form of acknowledgment from the client.
For example, if a client has commissioned a website and has provided written approval of the final site, the service is considered fully delivered and accepted. Any requests for refunds after this point will not be entertained, as the service has been completed to the client's satisfaction.
In the case of custom software development projects, work is often divided into milestones. Each milestone represents a significant phase in the development process, such as design, coding, testing, or deployment. Once a milestone is completed and approved by the client, it becomes non-refundable.
For instance, if a client has approved the design phase of a software project, they cannot request a refund for that phase after approval, even if they later decide to cancel the project. This policy ensures that our team is compensated for the work completed at each stage of the project.
Occasionally, projects may require the procurement of third-party services, software, or licenses on behalf of the client. Any costs incurred for these third-party services are non-refundable. For example, if a client requests a specific software license or cloud service as part of their project, and we purchase it on their behalf, the cost of that software or service is non-refundable, regardless of the outcome of the project.
This policy is in place because third-party providers often have their own non-refundable policies, and Justvy Global Innovations LLP must adhere to these terms.
Refund Request Process
To initiate a refund request, clients must contact our support team at info@Justvy.in within 15 business days of the issue arising. This timeframe ensures that any problems are addressed promptly, allowing us to investigate and resolve the issue efficiently.
When submitting a refund request, clients should provide the following information to help us process the request:
- Order or Project Reference Number: This is a unique identifier for the transaction or project in question. It allows our team to quickly locate and review the relevant details.
- Reason for the Refund Request: A clear and concise explanation of why the client believes a refund is warranted. This should include any relevant details about how the product or service did not meet expectations or specifications.
- Supporting Documentation or Screenshots: Any evidence that supports the refund request, such as screenshots
Once a refund request is submitted, our support team will acknowledge receipt within 3 business days. This acknowledgment will include a reference number for the request and an estimated timeframe for review.
Assessment and Approval
All refund requests undergo a thorough review by our technical team. This process includes:
- Verification of the Client's Claims: Our team will review all relevant project documentation, communication, and deliverables to determine whether the client's claims are valid.
- Investigation of Technical Issues: If the refund request is related to a technical issue, our technical team will attempt to replicate the issue and assess the efforts made to resolve it.
- Assessment of Third-Party Involvement: If third-party services, software, or licenses are involved, we will review the terms of those services to determine refund eligibility.
The review process typically takes 10 business days from the date of submission. Once a decision is made, the client will be notified via email. If the refund is approved, we will provide details on the amount to be refunded and the method of refund.
Approved refunds are processed within 7 business days through the original payment method. Clients should be aware that it may take additional time for the refund to reflect in their account, depending on their bank or payment provider.
Partial Refunds
In some cases, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following circumstances:
- Partial Service Delivery: If only a portion of the service has been delivered and accepted, the client may be eligible for a refund of the remaining balance.
- Minor Issues: If the service or product has minor issues that do not significantly impact its functionality or use, a partial refund may be offered as compensation.
The amount of the partial refund will be determined based on the percentage of work completed, the impact of any issues, and the costs incurred by Justvy Global Innovations LLP.
Changes to the Refund Policy
Justvy Global Innovations LLP reserves the right to amend this Refund Policy at any time. Amendments may be made to reflect changes in our business practices, industry standards, or legal requirements.
Any changes to the Refund Policy will be posted on our website. Clients are encouraged to review the policy periodically to stay informed about any updates. Changes will take effect immediately for all new orders and any ongoing projects that have not yet reached a refundable stage.
Contact Information
For any questions, concerns, or clarifications regarding this Refund Policy, clients are encouraged to reach out to our support team at info@Justvy.in. Our support team is available to assist with any inquiries related to refunds, billing, and service satisfaction.
Our support team operates during standard business hours, Monday through Friday. Any inquiries submitted outside of these hours will be addressed on the next business day.